Shipping policy
ReteTable delivers straightforward, customer-focused shipping solutions for all domestic U.S. and international orders. This policy defines our shipping standards, processing protocols, delivery timelines and post-delivery terms, applying to every purchase made on our official website.
Complementary Free Shipping
ReteTable offers free standard shipping for all orders worldwide, with no minimum purchase requirement. This benefit covers every order, including both United States domestic deliveries and all international cross-border shipments. For extremely remote locations with limited logistics coverage, a rare remote delivery fee may apply, which will be clearly displayed at checkout before you complete payment, ensuring full pricing transparency.
Order Processing Workflow
All paid orders undergo verification, quality checking, secure packaging and warehouse dispatch within 1 to 3 business days. We do not process shipments on weekends, public holidays, or during large-scale promotional events. Orders received during peak shopping seasons will be processed in submission order, with minor delays possible due to elevated order volumes.
Estimated Delivery Timeline (US & Global)
Our logistics network covers the United States and most countries and regions across the globe. Standard delivery takes 10–22 business days after your order ships out. Typically, U.S. domestic orders deliver faster, while international shipments may experience slight hold-ups due to customs clearance procedures, local logistics speed, seasonal shipping congestion, weather conditions and other external uncontrollable factors. All delivery times are estimated and not legally guaranteed.
Package Tracking & Updates
Once your package leaves our warehouse, you will receive an automated shipping confirmation email containing your unique tracking number and official tracking link. Tracking data usually activates and updates within 24-48 hours after dispatch. If your tracking status remains unchanged, shows errors, or stalls for multiple days, please reach out to our support team for professional assistance and troubleshooting.
Customs Fees & Buyer Responsibilities
International shipments may be subject to import duties, customs taxes and clearance fees enforced by local customs authorities in the destination country. These charges are not included in product prices or our free shipping service, and are the sole responsibility of the customer. ReteTable adheres strictly to international shipping laws and submits honest, accurate customs declarations for all packages.
Delivery Exclusion Areas
To guarantee successful and secure delivery, we do not ship to PO boxes, military addresses, embargoed territories, and regions with unstable or limited logistics access. We reserve the right to pause or cancel any order that cannot be delivered normally and safely.
Lost, Damaged or Incorrect Order Handling
Please inspect your package and products thoroughly immediately upon delivery. If you receive damaged, defective, missing or wrong items, you must submit a support ticket with clear photo or video evidence within 48 hours of receiving your order. For packages verified lost in transit, we provide two hassle-free solutions: full order refund or free replacement shipment.
Order Adjustment & Cancellation Terms
You may update your shipping address or cancel your order at no cost while your order is still in processing status. Once your order has been dispatched and is in transit, no modifications, cancellations or delivery intercept requests can be processed. Any additional fees or losses resulting from customer-initiated delivery refusal will be borne entirely by the buyer.
Policy Adjustment Rights
ReteTable reserves the right to revise and update this shipping policy at any time without prior notice. All updated terms take immediate effect once published on our official website. Continued use of our store and placement of orders constitutes your acceptance of the latest policy provisions.
Customer Support Contact
For any shipping-related questions, delivery concerns or logistics support requests, please contact our team: support@retetable.shop